Introduction
This training was designed for a local retail network client with goal to improve their customer service quality. The course helped them to achieve three goals in general: help learners to understand the types of customer service experiences they can deliver, help learners to differentiate actions leading toward various customer service experiences, and enabling learners to demonstrate behavior of delivering outstanding customer service.
Number of Modules
03
Module Names
- What is outstanding customer service experience
- Situations when to turn ordinary service into outstanding customer service experience
- Tips and tricks to deliver outstanding customer services in retail landscape
Responsibilities for building this course
Storyboarding, Instructional Designing, Development on authoring Tool Storyline 360 + Vyond for animation. Uploading on Moodle based LMS, and Analytical Reporting for eLearning Completion.
Target Audience
Retailer & Service sector employees
Tools Used
- Storyline 360
- Vyond
- Adobe Photoshop
- Microsoft Paint 3D
- Moodle LMS
Budget
Low
Year
2021
Results/What was outcome of training
According to feedback collected after completion of training, participants were able to demonstrate knowledge and skills of creating a pleasant service experience. Training helped retail staff through creating sensitivity toward customer experience and delivering outstanding customer service experience.